User Sues Facebook, Claiming Banned Account Caused Distress
A complaint filed in the Northern District of California on Monday accused Facebook, Inc. Of permanently disabling plaintiff Adrienne Sepaniak King’s account without explanation. King and her son claim that this act has led to considerable emotional damage for both of them.
The plaintiff said they had a personal account, with over 1,000 Facebook friends from around the world, in which she posted “personal information about family and non-political material, and shared political material and discussed political topics from a conservative point of view.” King discovered that her Facebook account had been disabled on November 17, 2022 with “no reason given.” Two days later, King and her son were told that her account did not follow “Community Standards” and that the decision was irreversible. King claimed that the suspension of her account has caused her “embarrassment and derision” as well as “emotional distress.” Her son, Christopher Edward Sepaniak King, had to witness his mother’s distress and joined her in this suit.
The complaint included six counts against Facebook: breach of contract relating to specific performance; violation of the Communications Decency Act; intentional or reckless infliction of emotional distress; negligent or grossly negligent infliction of emotional distress; intentional, reckless, grossly negligent, or negligent infliction of emotional distress and loss of consortium.
The plaintiffs are seeking declaratory and injunctive relief. They alleged that Adrienne King suffered “serious, severe, and extreme emotional distress,” and as a result Christopher King suffered “severe emotional distress, loss of society, affection, assistance, and conjugal fellowship with King, all to the detriment of his relationship with his mother.”
The Kings are seeking a reinstatement of Adrienne King’s Facebook account, declaratory and injunctive relief, compensatory and punitive damages, and other relief.
The plaintiffs are represented by Russell David Myrick.
Facebook User Seeks 75K In Damages After Disabling Of Account Causes ‘Derision’ From 1K Followers
Facebook was slapped with a breach-of-contract lawsuit Monday in California Northern District Court on behalf of a user who claims that her personal Facebook account was disabled without cause. The court action was filed by RDM Legal Group and attorney Samuel P. King Jr. Counsel have not yet appeared for the defendant. The case is 3:21-cv-04573, Sepaniak King et al v. Facebook, Inc.
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Suburban Mom’s Facebook Was Hacked, And She Was Locked Out, Years Of Memories Disappearing
CHICAGO (CBS) — Fifteen years’ worth of memories disappeared, just like that; a suburban mother reached out to CBS 2 after hackers took control of her Facebook page.
The social media giant would not help until Morning Insider Tim McNicholas got involved.
“There was a notification from Facebook on my phone … that said your account might have been compromised,” Heather Mack said. “They said that it was permanently disabled. I will never be able to access it again.”
Mack assumed the worst; her family photos and posts, her page for her small clothing business, even a 30,000-member Elvis fan group she founded, all out of reach for her after Facebook locked her out for violating community standards.
“I’m really sad,” she said.
On top of that, scammers used Mack’s account to buy stuff on Facebook – like ads in Spanish – to the tune of $1,000.
“It’s so frustrating that I am not able to speak with anybody at all in regards to what happened, or why it happened,” she said.
CBS 2 reached out to Facebook on Mack’s behalf. The company finally unlocked her account, and refunded the bogus charges.
“Thank you so much. I really don’t think it would have been possible without you guys,” she said. “A huge weight was lifted on my shoulder, and I am walking around with a smile on my face all day today, because I’m just so relieved to have it back.”
While we don’t know exactly how Mack was hacked, she acknowledged she often used the same password for multiple sites. That’s not a good idea.
“I’m going to go and change my passwords,” she said.
Another way to keep the hackers out: two-factor authentication, which involves codes texted to your phone or sent to your email.
“To anybody else, if that security warning comes up that you should secure your account, do it, because I really feel like if I would have done it, that that probably would have prevented this from happening,” Mack said.
Mack’s just glad her Facebook page has gone from blank to birthdays and all kinds of other happy memories.
Facebook acknowledges its customer service can be frustrating, and said it is taking steps to improve it.
It adds that keeping people safe on its site is its highest priority.
This is the full breakdown of advice from Facebook on keeping accounts and pages secure and what to do if they are hacked:
Please describe where the content appeared on Facebook
Hello Facebook Team,
I found this content from a youtube video link. So I can apply for recover my facebook disabled account.
Please explain why you believe the content should not have been removed.
Hello Facebook Team,
I didn’t make any mistake and any wrong post or comment or anything which goes against of Facebook community guidelines. So that’s why I am fully sure that your team has been disabled my account mistakely. Please review once again and reactivate my account.
Since your Page is connected to your personal Facebook account, it’s important to keep both secure. Pages can only be accessed through a personal account that belongs to an admin. If you suspect that your Page was taken over by a bad actor, it may mean that your personal account or the account of someone who works on your Page was hacked. If you suspect your personal account or Facebook Page has been hacked, we recommend you visit facebook.Com/hacked and you’ll receive step-by-step help on how to fix it. For more information on what to do if you suspect your Page has been hacked, please see the following article in our Help Center: https://www.Facebook.Com/help/738660629556925 We recommend that people ensure their other high value accounts are secure, such as their email and online banking. Sometimes, hackers may use access to people’s emails to compromise their Facebook accounts. We offer a number of security features and recommendations to help you recognize suspicious requests and activity, and keep your account and your Facebook Page safe. We recommend the following: